Returns & Refunds
If for any reason you are not satisfied with your purchase, we will be happy to refund the amount paid within 7 days of purchase (aside from shipping fees). Items must be returned to us, un-used, before a refund is issued, and Drops of Joy Jewelry is not responsible for items lost or damaged during the return shipping process. If you are returning a bulk order, shipping insurance is required at the customer’s expense.
If you have received the wrong item or the item is damaged, please contact us within 14 days at firstname.lastname@example.org. We will work with you to either repair or replace the item.
We do not accept returns on customized or outlet items.
Please contact us if you have questions or need assistance. Thank you!