FAQ

How do I use a diffuser necklace? How much oil should I use?

Each necklace comes with three 100% organic cotton Diffuser Dots that you put into the locket. You can put 1-3 drops of an essential oil of your choice on the Diffuser Dot, and depending on the oil and the amount, you will be able to smell it for up to a week. Once the scent is gone, feel free to choose a different oil to use (or mix them if you want - that's fine too!).  You can reuse the Diffuser Dots over and over.

For jewelry with lava beads, you can put a drop of oil directly on these porous beads and the scent will also last for a couple of days. Just reapply an oil when the scent is gone!


Can I buy refills of the Diffuser Dots? What size do I need?

Our Diffuser Dots come in several sizes:  small, medium, and large; small oval and large oval; and rectangle.  Each product page will tell you what size leather your jewelry needs. Your jewelry will come with 3 Diffuser Dots when applicable, and you can buy refills in sets of 3.


What if my jewelry breaks?

We offer a limited warranty on all items purchased from this website. Items should not break from normal use and be free from manufacturer defects for a period of two months.

If one of our elastic bracelets happens to break from normal use, we will restring it one time at no extra charge…you just pay the shipping to us and we will ship it back.

Please see our Return Policy under our Customer Service tab for more information.


The item I want is out of stock...when will it be in stock again?

Item quantities will be updated each Wednesday, so check in frequently!  A limited number will be available each week.

New collections and products will debut seasonally. Please follow us on social media (Instagram and Facebook) and opt in to our newsletter at the bottom of the page to stay informed about new products!


Can you do bulk and wholesale orders?

Drops of Joy Jewelry offers a wholesale account option to retail stores and bulk discount rates to other retail customers if you are ordering 10 or more of any item. Please see our wholesale account application under the Customer Service tab if you have a tax ID number and would like to apply for a wholesale account; otherwise, please contact Brittany at dropsofjoyjewelry@gmail.com for bulk order inquiries.


How long will it take to have my jewelry delivered?

Much of our jewelry is customized and all of it is made to order, so please allow a possible 5-7 business days for us to make it before shipping it out. We ship USPS first class with tracking. Delivery dates are estimates only, and we work hard to deliver your items in a timely manner; however, we will not be liable for items not delivered as estimated. See our Shipping Info page under the Customer Service tab for more information.

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